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Archive for September 2025

Making Your Business Smarter: How AI Call Tracking Helps You Fight Back Against the Big Guys

By user | September 16, 2025
Answering the phones of the heating and Air Business

Running a small business like plumbing, HVAC, or electrical work means you’re always busy. You’re talking to customers all day, and every call is important. But let’s be honest, it’s getting tougher out there. The big companies, often bought up and expanded by huge investment groups, are trying to take over. They have deep pockets…

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  • October 2025
  • September 2025

AI Is Eating Blue Links—Here’s How Contractors Keep the Phones Ringing

This piece argues that AI-driven search is eroding traditional organic visibility, with nearly 90% of respondents worried about being found and most planning to invest in AI/LLM optimization and increased SEO budgets. For HVAC, plumbing, and electrical contractors, immediate revenue still comes from Google’s Local Services Ads, high‑intent search ads, and strong local presence, while AI brand mentions matter but don’t yet drive reliable call volume. The survey indicates many prioritize brand visibility inside AI answers over traffic, and that LLM referrals currently convert worse than Google Search. A 90‑day plan focuses on maximizing LSAs and high‑intent Google Ads, strengthening the local entity via GBP and citations, and publishing concise, AI‑friendly content with schema and real proof of work.

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Stop Wasting Budget: Spot Creative Fatigue Early and Keep the Phone Ringing

Creative fatigue in home-services advertising shows up as declining CTR, rising CPC, shrinking reach, and weaker downstream signals like fewer call conversions and lower booked-job rates. The piece advises a simple cadence to catch issues early: daily alerts on CTR/CPC shifts, weekly 7 vs. 28-day trend checks by channel and asset, asset-level scans, and call-quality reviews. To recover performance, rotate concrete, service-driven offers for HVAC, plumbing, and electrical; refresh headlines and visuals; and keep location and phone details prominent to drive calls over clicks. Testing should be controlled and deliberate—change one variable at a time, use experiments/ad variations, and manage RSA assets by pinning proven frameworks while rotating in new contenders.

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Stop Guessing: Steal This Q4 Playbook From Ecommerce to Ring More Phones

This article outlines a Q4 execution playbook for service-based businesses to drive more booked calls by adopting ecommerce best practices. It prioritizes fixing site leaks first—speed, stability, streamlined booking/financing flows, behavior analytics, and trustworthy conversion tracking. It then recommends building a VIP list and automating simple, action-focused email/SMS sequences around early access promotions and clear deadlines. The playbook also advises launching a reusable, SEO-friendly promo page early to capture demand pre-launch with short forms and strong CTAs, and replacing typical “shipping info” with transparent scheduling realities and cut-off dates.

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GSC Performance Reports Stuck? Here’s What Contractors Should Do Until Google Catches Up

Google Search Console’s Performance report has not updated since October 19, but Google has acknowledged the delay and says the data will catch up, with 24-hour views still showing recent activity. Contractors should avoid making strategy changes based on missing charts and instead rely on call tracking, CRM/dispatch data, GA4, and Google Ads for decision-making in the interim. Communicate clearly with clients about the platform-side issue, annotate reports for context, and hold off on major budget or SEO shifts. Focus PPC on business outcomes, lead quality, and maintaining coverage on high-intent terms while monitoring seasonality and weather impacts.

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Getting Fired for Underspending: The PPC Lesson Contractors Can’t Afford to Learn Twice

The article recounts Jack Hepp being fired for underspending a PPC client’s budget by roughly 50%, illustrating that underspend in home services means missed demand and lost gross margin. The real failure highlighted is a lack of proactive communication and pacing management; issues should be surfaced immediately with a concrete catch-up plan. It stresses training on PPC principles tied to calls, revenue, and margin rather than just procedures, and provides a recovery playbook focused on owning mistakes, quantifying impact, and instituting pacing checkpoints. Finally, it warns that automation requires vigilant human oversight to protect intent, geography, and lead quality, and urges feeding offline conversion truth and maintaining regular human QA.

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AI Browsers Are Clicking Your Ads: How Contractors Keep Budgets From Getting Drained

AI-driven browsers like “ChatGPT Atlas” can navigate sites and click ads in ways that resemble human behavior, inflating PPC costs and corrupting analytics. This is especially harmful for contractors with expensive, high-intent keywords and tight daily budgets, where a few bad clicks can derail pacing and raise CPA. Marketers should watch for signals like rising CTR without more calls, lower conversion rates, odd-hour spikes, geo/device anomalies, and junk form fills. Immediate defenses include tightening geo settings, trimming inventory to high-quality channels, using placement/IP exclusions, hardening forms, and prioritizing call tracking with quality rules over raw clicks.

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Google Ads at 25: What Actually Matters for Contractors (More AI, More Controls, More Traps)

Google’s 25th anniversary push emphasizes more generative AI, added controls in Performance Max, improved RSA visibility, and tighter privacy measures. For contractors, the guidance is to use the new controls to drive booked jobs and treat PMax as a complement to tightly managed Search campaigns. Key PMax enhancements include brand controls, placement exclusions via API, message assets, a 10,000 negative keyword cap, cross-channel visibility, and support for device controls and 9:16 creatives. Audience and privacy updates highlight stronger audience signal usage, YouTube remarketing from specific video viewers, and the need to implement Consent Mode v2 for EU traffic.

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Black Hat GEO Is Eating Your Leads: Here’s How to Fight Back

Black hat generative engine optimization (GEO) leverages LLM-driven spam, fake E-E-A-T, schema manipulation, and SERP poisoning to influence AI overviews and generative search, diverting branded calls and inflating cost per lead. With rapid AI adoption and AI-written content volume surging, spammers exploit synthetic authority signals to mislead both machines and homeowners. Contractors risk brand leakage, eroded review trust, lower lead quality, and rising blended CPL as spam sites resell calls and force higher ad spend. The recommended playbook: strengthen verifiable real-world signals, monitor and defend brand SERPs and paid placements, improve attribution and call tracking, maintain strict technical hygiene, and avoid manipulative tactics.

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LLM Traffic Isn’t Taking Your Leads—Keep Your Budget Where Jobs Come From

A broad analysis of 973 ecommerce sites (Aug 2024–Jul 2025) finds that ChatGPT referrals account for only about 0.2% of sessions and underperform key channels like organic search and affiliates on conversion rate and revenue per session. While ChatGPT traffic shows relatively low bounce rates and improving trends, it still trails organic and paid search, and is unlikely to reach parity within a year. Supporting studies indicate organic search generally drives stronger engagement, with LLMs only outperforming in limited niches. For home service contractors, the takeaway is to prioritize high-intent Google channels (LSAs, search, GBP/SEO) and treat LLM experiments as small tests rather than budget shifts.

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Your “AI Resume” Is Replacing Your Brand SERP — Contractors, Here’s How to Turn It Into Calls

This article explains that your “AI resume” is the synthesized profile LLMs build from your website, Google Business Profile, reviews, directories, and social signals—and it now acts as the gatekeeper to phone calls and booked jobs. It recommends shifting from vanity rankings to a single KPI: whether assistants name your brand with accurate, compelling facts when asked who to hire in your market. The contractor playbook includes locking down and marking up core facts, optimizing Google Business Profile and Local Services Ads, and publishing assistant-friendly FAQs that address pricing, warranties, financing, and policies. Owners and GMs should audit assistant outputs monthly and align SEO, content, PR, and review velocity to strengthen the AI resume and drive revenue.

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