Sponsored Results Are Coming: What This Means for Your HVAC/Plumbing/Electrical Ads

Google is rolling out a global ‘Sponsored results’ label that groups ads under a single header and allows users to hide the entire sponsored block. This change will likely reduce casual clicks, lower CTR on broad queries, and increase the intent and conversion rate of remaining traffic, especially on high-intent local searches. Contractors should tighten keyword targeting, emphasize call-first messaging and assets, align bidding to calls and booked jobs, and localize campaigns and landing pages for speed and trust. Monitor impression share shifts, CTR by intent and device, and calls-per-click to gauge performance; rising conversions alongside lower CTR can indicate improved efficiency.

Sponsored Results Are Coming: What This Means for Your HVAC/Plumbing/Electrical Ads

TL;DR Google is rolling out a global “Sponsored results” label that groups ads under a clear header—and lets users hide the whole block. Expect CTR to shift. The clicks you do get should be more intentional. Tighten your targeting, sharpen your offers, and make every click ring your phone.

What Changed—and Why It Matters

Google is consolidating paid placements under a more prominent “Sponsored results” label on both desktop and mobile. Text ads and Shopping units can be grouped under that header, and users can choose to hide these sponsored groups.

Translation for contractors: ads will be easier to spot—and easier to skip. That typically lowers casual clicks and raises the average intent of the people who still engage. If your campaigns are sloppy, you’ll feel the pain. If you’re dialed in for calls, your lead quality may improve.

Likely Impacts on Your Numbers

  • CTR volatility: Expect a dip on broad, informational queries. High-intent local searches (e.g., “furnace repair near me”) should hold steadier.
  • Higher intent clicks: Clear labels deter “oops” clicks. Remaining traffic skews more serious, often improving conversion rate.
  • Impression dynamics: If users hide sponsored blocks, watch for shifts in Top impression share and Absolute top impression share. Lost IS may climb without a drop in rank.
  • Cost per call: Could rise or fall. It depends on how quickly you prune low-intent traffic and present strong call-first offers.

How Contractors Should Adjust—Fast

1) Get ruthlessly relevant on keywords

  • Prioritize exact/phrase on core emergency and high-margin terms: “AC repair near me,” “water heater replacement,” “electrician same day.”
  • Fence in broad match with strong negatives and only where you have airtight conversion data and call tracking.
  • Expand your negatives to block tire-kickers: “DIY, troubleshooting, parts, salary, jobs, free, cheap, wholesale.”
  • Segment by intent (emergency repair vs. maintenance vs. install/replace) so bids and ads match the job type and value.

2) Make your ad scream “Call us now” (the right way)

  • Lead with the value prop: “24/7 Live Answer,” “Same-Day Service,” “Licensed & Insured,” “Upfront Pricing,” “Financing Available.”
  • Use call assets and location assets so your phone number and address are visible. If you can, test call-only in true emergency windows.
  • Pin critical headlines in RSAs. Don’t let automation bury “Emergency HVAC Repair Today | Call Now.”
  • Deploy extensions that convert: sitelinks to “Emergency Service,” “Financing,” “Coupons,” structured snippets for “Services: AC, Furnace, Heat Pump.”

3) Align bidding with real business outcomes

  • Optimize to calls and booked jobs, not generic conversions. Use call tracking with duration thresholds and import offline conversions if possible.
  • Set values by job type (install > repair > tune-up) so Smart Bidding chases revenue, not vanity leads.
  • Daypart smartly. Keep bids aggressive when you answer the phone live and can dispatch. Trim spend when phones roll to voicemail.

4) Get local and specific

  • Geo-sculpt to your true service area; exclude low-return ZIPs. Use separate campaigns if city economics differ.
  • Ad customizers can insert city names and “Technician in [City] Today” for relevance.
  • Leverage GBP location assets and keep reviews fresh. Social proof reduces bounce when users know they’re clicking an ad.

5) Clean up the landing experience

  • Above-the-fold phone number, click-to-call button, rapid load, and trust signals (badges, reviews, financing).
  • Message match: If the ad says “Same-Day Water Heater Replacement,” the page should echo it with availability and next steps.
  • Track every call with dynamic number insertion. No ring should go unaccounted for.

What to Watch in Your Dashboards